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April 11, 2014

A Look at Kendal’s Values in Practice: Administering

Administration is sometimes viewed as an impersonal function, as the cogs that merely turn an organization, but the Bible defines it as an important spiritual gift. Its purpose is to “steer the body toward the accomplishment of God-given goals and directives by planning, organizing, and supervising others” (1 Cor. 12:28.)

Strong administration is the backbone of any organization. Kendal Northern Ohio’s administration is highly personal, founded on the principles of the Religious Society of Friends, or Quakers. Quakers believe in the equality of all people, peace, simplicity, integrity, and community, through which our lives are enhanced by sharing with and caring for others. These beliefs touch all aspects of what we do, including our finances and staff relations.

We strive to be good stewards of our funds and use them for the benefit of all residents and members. Our administrators focus on keeping operating costs low to aim to maintain affordability. We believe everyone has equal value regardless of economic status, and we’ve established provisions to serve those whose resources are limited. Kendal’s communities have reserve funds set aside to help residents and members according to financial need. All Kendal communities, as well as Senior Independence, participate in and coordinate with Medicare.

Highly effective administrators also recognize that the sum is always greater than its parts, and that value shows through our staff relations. We maintain a reputation as an employer of choice in all we do. We uphold equal opportunity and embrace diversity in our hiring and promotions, recognizing that each individual brings a unique perspective.

We have a comprehensive training program that gives our staff confidence in their abilities. Each member needs to understand how his or her accomplishments are important, and we recognize this with positive reinforcement.

Strong administration is built upon mutual trust. We help our staff members cultivate their individual gifts and encourage them to develop into leaders. This requires making an investment in each person so he or she wants to continue to be part of the team. Just as we focus on treating the entire individual when it comes to our residents and members, we want our staff to be well rounded. We offer competitive wages, leave time for vacations or illness, opportunities for advancement, and on-site child care when possible.

Among our staff, we encourage community involvement outside our own walls so we can extend our reach. Many of our employees and board members serve other organizations with a similar mission. These experiences only serve to strengthen our nonprofit organization and help us achieve our mission.  

We believe in the view of administration not only as a means to run an organization, but as a way to strengthen an entire community.

To find out more about how Quaker ideals shape service for older adults at Kendal Northern Ohio, click here.

Quaker Ideals


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