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July 02, 2012

What is a Care Coordinator?

Care coordinators at Kendal at Home coordinate and advocate long term care services for each and every member. We never impose decisions on you, but rather work together to make sure your wishes are followed when care or services are required. A care coordinator may communicate what he or she thinks is best for you, but the final decision is always yours. Maintaining members’ independence is the most important facet of the Kendal at Home program.

How Does it Work?

When you join Kendal at Home, you immediately receive the support of a personal care coordinator. From the start, you will build a relationship with your care coordinator that will continue throughout your lifetime. Most importantly, your care coordinator will learn about your lifestyle and your preferences so they will always know what you would want.

Together you and your coordinator will develop a care plan. Designed by the two of you, as well as your physician, your care plan will emphasize preventive care and wellness. This will help keep you as healthy as possible for as long as possible, maintaining your independence to its fullest potential. Our job is to mobilize Kendal at Home’s resources to meet your personal needs.

What Does the Care Coordinator Do?

Care coordinators bring you whatever long term care services you need. In addition, care coordinators empower members through education and information. For example, if you previously decided not to undergo surgery because you didn’'t have someone who could care for you afterward, your care coordinator will arrange all the care you will need and will function as a liaison with your doctors, both before and after the surgery. No matter what the issue is, whether it is strep throat, a broken hip after a fall, or the need for round-the-clock care, your care coordinator will make sure you receive the information and services you need, when you need them, for as long as you need them.

If you are in the hospital, our priorities are getting to the hospital to see you as soon as possible and then making sure your discharge is handled properly, thus avoiding re-hospitalization later.

Your care coordinator will also serve as your personal advocate with any issues you experience. Important note: our job is to make sure symptoms are not just being written off as a part of aging; we know what is and isn’'t part of normal aging. A care coordinator is available 24 hours a day, 7 days a week.

How Does This Apply to Me?

When a member of Kendal at Home was considering whether to go to a residential rehabilitation program or directly home after hip surgery, we didn’'t take over the decision making, but rather gave her the tools she needed to decide what was best for her. Once she decided to go to a residential program, we able to provide her with several options that would meet her needs. Her care coordinator was able to provide information about what would be covered under Medicare and what to expect while she was in rehabilitation. He was even able to help coordinate her transfer there from the hospital. Whatever your situation might be, your care coordinator will make sure you are prepared and your wishes are followed.

To learn more about Kendal at Home’s care coordination team, contact us today.


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