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April 22, 2015

What You Need to Know About Levels of Care

If you need to receive medical treatment at a hospital, you’ll receive discharge instructions when you leave, perhaps by someone called the “discharge planner.” You may also be assigned a care coordinator and you may or may not fully understand what the care coordinator is supposed to do for you.

And, that’s understandable.

Not every hospital uses the same language. For example, what one hospital calls a “care coordinator,” another hospital calls a “discharge coordinator” (which is not always the same as a discharge planner) and yet another hospital might call that person a case manager for different levels of care.

Here’s the bottom line: as a patient, you can’t be expected to understand all of a hospital’s jargon.

Let’s see how we can help.

A discharge plan typically lists specific actions you should take to continue your recovery, post-hospital-stay, as well as specific actions you should avoid to continue your recovery. For example, perhaps you will need to take an additional medication for a time period and/or perform certain exercises to regain strength and/or flexibility. At the same time, maybe you aren’t allowed to lift anything over 10 pounds.

Perhaps your discharge instructions are more complex. Maybe you need to use a ventilator or wheelchair for a period of time. Or perhaps you’ll be receiving fluids from an IV, post-hospital-stay. The person who wrote your discharge plan most likely won’t be involved in helping you get access to any special medical equipment that you might require – and that’s where a care coordinator comes in. He or she will help you obtain the equipment you need, share details about how to use that equipment, and answer any questions you have.

In fact, a care coordinator can help to arrange for any home care that you might need.  In reality, even when you don’t expect to need additional home health care, you might find yourself more tired or weaker than expected as you recover. In that case,  you may prefer to have a care coordinator that helps you manage your care.

Care coordinators also keep detailed notes of your care and the progress of your recovery so that they can be shared with the rest of your medical team.

Kendal at Home Care Coordinator

A care coordinator at a hospital is different from a care coordinator at Kendal at Home.

Kendal at Home strives to help you live your best life  — whether that’s through helping you set and accomplish goals, find a new hobby to enjoy or something else entirely — we’re here for you.

A unique aspect of Kendal at Home, and one our members speak very highly of, is our family of care coordinators.

When you are a Kendal at Home member, you will be  provided with a personal care   coordination team that will serve as your advocate 24 hours a day, seven days a week, whether you’ve just been discharged from the hospital – or if you’re feeling great.

Your care  coordination team will get to know you as a unique individual, including your personal preferences and tastes, as well as any medical requirements.

You and your care coordination team will design a care plan together that helps meet whatever goals that you have developed to return to the independent lifestyle you enjoy.

Get to know  the care  coordination team in this free eBook.

Kendal at Home Care Coordinators


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